Eric Downs

Design System Architecture for Plainview Health

Building a component library that serves 40+ healthcare providers across web, mobile, and internal tools — with WCAG AAA compliance baked in.

Client: Plainview Health
Role: Technical Director
Year: 2026
Design SystemsAccessibilityReactFigma
Code editor showing component architecture

Plainview Health

A design system built for healthcare — where clarity saves lives.

The Problem

Plainview Health operates 40+ clinics. Each one had its own website, built by different agencies over eight years. Patients in the same network saw wildly different interfaces. Doctors complained about the internal tools. The brand team couldn't enforce consistency. We fixed all of it with one system.

Color palette documentation for Plainview Health
The extended color system — built for both light and dark contexts.

The system ships as three packages:

1. @plainview/tokens — Design tokens (colors, spacing, type scales)

2. @plainview/react — 64 React components with full a11y

3. @plainview/icons — 200+ custom healthcare-specific icons

Every component meets WCAG AAA contrast ratios. Focus management is built in. Screen reader announcements are tested across NVDA, VoiceOver, and JAWS. This isn't checkbox accessibility — it's the real deal.

Type scale documentation

Responsive type scale across breakpoints

We went from "which clinic website am I on?" to a unified experience that patients actually trust. The accessibility improvements alone reduced support calls by 30%.

Dr. Rachel Torres, Chief Digital Officer
Unified design system components
Original inconsistent clinic interfaces
BeforeAfter

From chaos to consistency across all touchpoints

Sources

  1. Component and adoption metrics from production deployment across Plainview Health network
  2. Accessibility compliance verified via automated axe-core audits and manual screen reader testing

Key Statistics

  • 40+ clinics in the network, 34 migrated in 6 months
  • 64 React components with full accessibility
  • 200+ custom healthcare-specific icons
  • 12 internal tools rebuilt on the design system
  • Average page load: 3.2s → 0.9s
  • Zero accessibility violations in automated audits
  • Support calls reduced 30% from accessibility improvements

Expertise

Technical Director with production WCAG AAA compliance experienceBuilt and shipped enterprise-scale design systems for healthcareScreen reader testing expertise across NVDA, VoiceOver, and JAWS

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